CRM & Loyalty
CRM & Loyalty · Membership add-on
Restaurant membership and loyalty points Membership cards inside your restaurant's LINE
Guests sign up in your restaurant's LINE with no extra app to download. Staff enter a phone number or scan a QR code at checkout, and points are added the moment the bill closes.
A CRM add-on, +3,000 baht/year on top of the main package · Want tags and member-only promotions? Choose CRM Premium, +6,000 baht/year (instead of CRM)
Your restaurant needs its own LINE Official Account — guests sign up and use their membership card through your restaurant's LINE
Thanks, we've got your details
Our team will contact you during business hours, 8:00 AM–12:00 AM.
Want to talk now? Message us on LINE anytime.
Daily 8:00 AM–12:00 AM
3 problems, gone
Turn first-time guests
into regulars
01
Paper loyalty cards get lost, and guests don't want another app
Membership cards live in your restaurant's LINE, where guests can check points, redeem coupons and view their purchase history from their phone
02
Staff forget to give points, or calculate them wrong
Add a member to the bill by phone number or QR scan at the POS, and points are calculated automatically when the bill closes · Forgot to link a member? Print a QR code at the bottom of the receipt so the guest can collect points later
03
You don't know who your regulars are, so promotions miss the mark
16 member reports, such as age, repeat purchases and points about to expire, then send LINE Broadcasts to selected segments by tier or spend
How it works
Get started in 3 steps
- 1
Connect your restaurant's LINE OA
Get one membership link to add to your LINE menu, or turn it into a QR code for the cashier or tables
- 2
Set up points and rewards
Choose how points are earned, set member tiers and redeemable coupons on your restaurant's membership website
- 3
Use it in store
Staff link the member at checkout in the Scanfood POS app, and points are added when the bill closes
CRM · +3,000 baht/year
What you get with CRM
- Guests sign up and use membership cards in your restaurant's LINE, with no extra app to download
- Automatic points with 4 options, including stamps (e.g. 10 drinks) and points based on spend
- Up to 4 member tiers, each with its own point multiplier
- 3 types of point-redemption coupons that guests redeem on their phone and staff scan onto the bill
- Prepaid credit cards sold via LINE that guests can spend in your restaurant
- Send LINE Broadcasts · Ads and stories on the member page · Share coupon links on LINE or Facebook
- Import members from your existing system with an Excel file, including points, credit and tiers
- All branches share one member base, and points work at every branch
CRM Premium · +6,000 baht/year
Extra in CRM Premium
Everything in CRM · Buy instead of CRM, not in addition
- Tag and group customers by persona, separate regulars from customers who are drifting away, then choose segments to broadcast to
- 28 types of member-only promotions, applied at checkout on the POS
- Unlimited member tiers
- Restaurant groups that share points across restaurants with different owners
Real screens
Membership cards, points
and customer reports
Analytics
Spot trends, know your customers
Annual pricing
Main package
+ membership add-on
One add-on price for every restaurant size · Prices exclude 7% VAT
| Add-ons | Price/year | What you get |
|---|---|---|
| CRM | +3,000 baht | Membership website · Points · Coupons · Prepaid credit cards · LINE OA · Broadcast · 4 tiers · One member base across branches |
| CRM Premium | +6,000 baht | Everything in CRM + Tags · Persona · Member-only promotions · Unlimited tiers · Restaurant groups sharing points |
Example annual totals
| Main package | Main package/year | + CRM total/year | + CRM Premium instead total/year |
|---|---|---|---|
| S 0–20 tables | 4,200 | 7,200 baht | 10,200 baht |
| M 21–50 tables | 7,200 | 10,200 baht | 13,200 baht |
| L 51–100 tables | 9,600 | 12,600 baht | 15,600 baht |
Billed annually · Tax invoices available · New restaurants get a free 3-day trial of every package and add-on · See all pricing
FAQ
About
membership and loyalty points
Can't find an answer? Call 02-055-6595 or message LINE @scanfood
Do guests need to download an app?
No. Guests sign up and use their membership card through your restaurant's LINE Official Account, where they can check points, view their card, redeem coupons and see their purchase history.
What does my restaurant need to prepare?
Your restaurant needs its own LINE Official Account, connected to Scanfood's membership website. Our team can walk you through connecting it via LINE @scanfood or a video call.
What kinds of points can I offer?
Choose from 4 types, including stamps based on number of visits (e.g. buy 10 drinks, get 1 free) and points based on spend. You can set point multipliers by member tier.
What if a guest forgets to mention their membership when paying?
For bills not linked to a member, you can print a QR code at the bottom of the receipt. The guest scans it later to collect points for that bill retroactively.
What's the difference between CRM and CRM Premium?
CRM, +3,000 baht/year, includes points, coupons, prepaid credit cards, LINE Broadcast and up to 4 member tiers · CRM Premium, +6,000 baht/year, includes everything in CRM plus Tag Persona, 28 types of member-only promotions, unlimited member tiers, and shared points across a group of restaurants.
We have multiple branches, or members in an existing system. Can we use it?
Yes. All branches share one member base and points work at every branch. You can also import members from your existing system with an Excel file, including points, credit and tiers.
Free Consultation
Want guests
to come back more often?
Our team will call you back to help plan the points and rewards that suit your restaurant, or message LINE @scanfood right away
- Chat on LINE @scanfood · Call 02-055-6595 · Daily 8:00 AM–12:00 AM
Thanks, we've got your details
Our team will contact you during business hours, 8:00 AM–12:00 AM.
Want to talk now? Message us on LINE anytime.